Bilingual Insurance Support Specialist

florida one insurance; Daytona Beach (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Licensing support

Growth opportunities

Job summary

Florida One Insurance in Daytona Beach is hiring a Full-Time Bilingual Customer Service Representative to assist clients in English and Spanish, answering questions, updating policies, and guiding customers through coverage options.

This onsite role emphasizes empathy, clear communication, and teamwork with agents; the compensation ranges with benefits across medical, life, PTO, and licensing support, offering growth opportunities.

Qualifications

• Fluent in English and Spanish (written & spoken).
• Strong verbal and written communication skills.
• Empathetic, professional customer service approach.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English/Spanish

Communication skills

Empathy

Problem solving

Attention to detail

Adaptability

Teamwork

Job description

Florida One Insurance in Daytona Beach is hiring a Full-Time Bilingual Customer Service Representative to assist clients in English and Spanish, answering questions, updating policies, and guiding customers through coverage options.

This onsite role emphasizes empathy, clear communication, and teamwork with agents; the compensation ranges with benefits across medical, life, PTO, and licensing support, offering growth opportunities.