Full-Time Bilingual Call Center Representative (Edinburg)

AnswerOne; Edinburg (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

ESOP

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Life Insurance

PTO

Job summary

Map Communications in Edinburg, TX is hiring a full-time bilingual Call Center Representative for an in-office role. The position requires working one weekend day and holidays, totaling 40 hours per week across 10-hour shifts.

You will gather and verify caller information, enter data into our system, and strive to meet performance metrics on schedule adherence, average handling times, and quality standards.

Qualifications

• Bilingual English/Spanish required with strong verbal and written communication.
• Typing speed of at least 35 WPM.
• Friendly, polished phone presence and reliable attendance.
• Basic computer literacy in a Windows environment.

Responsibilities

• Provide warm, professional assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to clients.
• Enter caller details into our software quickly and with attention to detail.
• Meet core performance goals including schedule adherence, handling times, and quality standards.

Skills

Bilingual English/Spanish

Typing 35 WPM

Call center experience

Windows literacy

Job description

Full-Time Bilingual Call Center Representative
Company: Map Communications l Location: Edinburg, TX
(In-Office)
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

Bilingual Requirement:

Because we serve both English and Spanish speaking caller communities, candidates must demonstrate verbal and written communication in both languages, providing clear translation and message relay as needed.

Key Responsibilities:

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Qualifications:

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English commutation (including proper grammar and spelling).
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and a commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Compensation Structure:

• Base Rate: $16/hr
• Attendance Premium: Earn an additional rate boost up to $18.50/hr base equivalent through our perfrect attendance program (covering shift punctuality, return-from-break timing, and full shift completion).

Perks & Benefits:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with company matching
• Life Insurance
• Paid Time Off (PTO)

Map Communicationsis an Equal Opportunity Employer.