Retail Operations Manager/Sr. Manager

Alliance Consumer Growth, LLC; New York (NY); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental and vision covered

401k participation

Equity in compensation

Descripción de la vacante

Alliance Consumer Growth, LLC is hiring a Retail Operations Manager to own the operational truth for our national retail business. You will translate sales plans into forecasted execution, ensuring OTIF and fill-rate targets are met while coordinating with Sales, Operations, and Finance.

You will manage PO processes, onboarding of retailers, and product setup, partnering with 3PLs to maintain SLAs and cost visibility. A data-driven, proactive communicator thrives here.

Formación

• 5-8 years in sales operations or retail operations at a CPG brand.
• Experience with national retailers and vendor portals.
• Proven ability to manage 3PL partners and SLAs.
• Track record improving OTIF, fill rate, and chargeback recovery.

Responsabilidades

• Own PO process end-to-end (EDI, ASN, 3PL release).
• Oversee onboarding of new retailers and ensure compliance.
• Align SKU assortment and retailer data across portals and ERP.
• Collaborate with Retail, Ops, Finance, and 3PL for on-time shipping.
• Lead chargeback and deductions resolution with Finance.

Conocimientos

Retail operations

Inventory management

PO/EDI flow

Excel/Sheets

ERP systems

Herramientas

NetSuite

Fulfil

SPS Commerce

Walmart Retail Link

Descripción del empleo

The Role

We're hiring a Retail Operations Manager/Sr. Manager to be the owner of operational truth for our retail business. This person translates retail opportunities, distribution, and commitments into operational execution — so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you'll give both something they need as we scale: visibility and proactivity.

This Role Is For Someone With

• Experience running retail operations for a CPG brand across national retailers
• Fluency in the retail order-to-cash flow: EDI, ASNs, routing guides, OTIF, and compliance
• A knack for spotting problems in POs, inventory, or freight before a buyer does — and bringing the fix
• Comfort translating sales plans into forecasts that inventory planners can actually use
• A sharp eye for chargebacks and deductions, and the persistence to recover what's ours
• Clear, proactive communication with Sales, Operations, Finance, and 3PL partners
• A track record of thriving in a fast-moving, build-the-process-as-you-go environment

What You'll Do

Purchase Order Management

• Own the retail PO process end to end, from intake through EDI, 3PL release, ASN, and delivery
• Track every open and in-transit PO and confirm we're hitting retailer OTIF and fill-rate targets
• Flag at-risk orders early and drive root-cause fixes when we miss

New Retailer Onboarding

• Run a standard onboarding checklist for every new retailer: EDI, routing guide, labeling, case and pallet specs, vendor portals, and freight terms
• Keep Create compliant at setup and on an ongoing basis as retailer requirements evolve

New Product Setup

• Align SKU assortment and door counts by retailer with the Retail team
• Ensure item data matches across retailer portals, our ERP, and our 3PLs, delivered on the product setup timeline

Distribution & Logistics

• Stay in the weeds on retail shipments with our Distribution & Logistics lead
• Ensure inventory is ready before pickup, our 3PL performs to its SLAs, and freight cost is known before product ships

Chargebacks & Deductions

• Be Finance's go-to partner on chargeback and deduction nuances
• Find the root cause, lead disputes inside each retailer's window, and track recovery

Risk Mitigation

• Stay fully up to speed on supply: weeks of supply, inbound shipments, lead times, and testing holds
• Work with Retail to adjust plans before a buyer ever sees a problem

Requirements

• 5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand
• Hands–on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, or Vitamin Shoppe, Sprouts, including their vendor portals and compliance programs
• Experience managing 3PL partners and holding them to SLAs
• A track record of improving OTIF and fill rate and recovering chargebacks and deductions
• Advanced Excel or Google Sheets skills — you build the tracker when one doesn't exist
• ERP experience (NetSuite, Fulfil, or similar)
• Experience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus
• Genuine passion for health, wellness, and performance categories is a plus

Benefits

• Health, Dental and Vision benefits fully covered by the company
• 401k Participation
• Competitive compensation including salary, bonus, and equity