Fulfillment Operations Supervisor: Lead & Optimize

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Gap (PA)

On-site

USD 55,000 - 75,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, vision coverage

PTO

Employee discounts

Job summary

URBN is seeking an Operations Supervisor in Gap, PA to lead a multi-shift fulfillment team across e-commerce, retail, and wholesale channels. You will drive daily operations, coordinate staffing, and ensure adherence to safety and quality standards within a fast-paced distribution center.

The role requires strong leadership, clear communication, and the ability to analyze production metrics to meet company goals.

Qualifications

Experience leading teams in fulfillment, distribution, or manufacturing environments.
Strong communication to motivate and guide teams toward goals.
Ability to analyze production metrics and drive improvements.

Responsibilities

Ensure adherence to company policies and procedures.
Lead start-up meetings and communicate department expectations.
Coordinate day-to-day activities to optimize efficiency and hit goals.
Provide tools, training, and support for safety, quality, cost, and people KPIs.
Foster a positive work environment with ownership and accountability.
Manage labor and supply costs within the distribution center.
Inspect work quality and drive continuous improvement.
Cross-train employees to increase flexibility.
Identify candidates for promotion and succession planning.
Collaborate with management to resolve operational issues.
Review performance and attendance, giving constructive feedback.
Assist other departments as needed and maintain a safe workplace.