Fulfillment Operations Lead - WMS & Team Growth

URBN Urban Outfitters, Inc.; Gap (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Gap, PA seeks an Operations Supervisor to lead teams across fulfillment, distribution, and manufacturing, ensuring efficient omnichannel processing for e-commerce, retail, and wholesale orders. You will drive safety, quality, and cost while mentoring staff.

Shift: Wed-Sat, 6:00am–4:30pm. Responsibilities include coordinating daily activities, promoting a positive work environment, and partnering with management to address issues and promote continuous improvement.

Qualifications

• 3 to 5 years of experience in fulfillment, distribution, or manufacturing.
• Proven ability to communicate, support, and motivate teams to achieve operational goals.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.
• Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience working with Warehouse Management Systems (WMS) and HRIS or data reporting tools such as Sterling, Manhattan, WCS Kronos, Qlik Reporting, etc.

Responsibilities

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people KPIs for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Skills

Team leadership

Communication

Analytical mindset

Microsoft Office

WMS experience

Tools

Sterling

Manhattan WCS

Kronos

Qlik Reporting

Job description

URBN Urban Outfitters, Inc. in Gap, PA seeks an Operations Supervisor to lead teams across fulfillment, distribution, and manufacturing, ensuring efficient omnichannel processing for e-commerce, retail, and wholesale orders. You will drive safety, quality, and cost while mentoring staff.

Shift: Wed-Sat, 6:00am–4:30pm. Responsibilities include coordinating daily activities, promoting a positive work environment, and partnering with management to address issues and promote continuous improvement.