Fulfillment Operations Lead: Team Builder & Coach

URBN Urban Outfitters, Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

PTO

Retirement plan

Job summary

URBN Urban Outfitters, Inc. seeks an Operations Supervisor to lead teams in our distribution center, driving efficiency across e-commerce, retail, and wholesale order processing.

Based in Gap, PA, this role demands 3–5 years in fulfillment or distribution, strong communication, and hands‑on leadership to ensure safety, quality, and cost control while promoting a positive work environment. Shift: Mon-Fri, 8am-5pm.

Qualifications

• 3 to 5 years of experience in fulfillment, distribution, or manufacturing.
• Proven ability to communicate, support, and motivate teams to achieve operational goals.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.
• Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience with Warehouse Management Systems (WMS) and HRIS or data reporting tools such as Sterling, Manhattan, WCS Kronos, Qlik Reporting, etc.
• Exhibit effective change management skills and serve as a strong role model for the team.
• Comprehend and follow work instructions to meet productivity and quality standards.

Responsibilities

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people key performance indicators for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Skills

Team leadership

Communication

Problem solving

Data analysis

Productivity tools

Tools

WMS

HRIS

Sterling

Manhattan

WCS

Kronos

Qlik Reporting

Job description

URBN Urban Outfitters, Inc. seeks an Operations Supervisor to lead teams in our distribution center, driving efficiency across e-commerce, retail, and wholesale order processing.

Based in Gap, PA, this role demands 3–5 years in fulfillment or distribution, strong communication, and hands‑on leadership to ensure safety, quality, and cost control while promoting a positive work environment. Shift: Mon-Fri, 8am-5pm.