Warehouse Group Lead: Lead & Optimize Operations

URBN; Jacksonville (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

PTO

Employee discounts

Retirement savings

Job summary

URBN is seeking a Group Lead at our Gap, PA facility. This role requires guiding a dedicated warehouse team, sustaining service levels, and applying SOPs to daily operations. You will mentor staff, communicate across shifts, and resolve process issues to ensure timely, accurate order fulfillment.

The position operates Sunday to Wednesday, 6:00am–4:30pm, focusing on safe, efficient workflow and continuous improvement within a dynamic distribution environment.

Qualifications

• Must be 18 years or older.
• High school degree or GED required.
• 1 to 2 years of equivalent job experience; team building and leadership skills.
• Works well under pressure and time constraints, dependable and with a sense of urgency.
• Maintain acceptable attendance and must be able to work overtime as required.

Responsibilities

• Provide leadership for all associates.
• Maintain SLAs for the designated area.
• Act as a subject matter expert in the designated area.
• Support the development of employees in the designated area.
• Promote, develop, and sustain an efficient workflow within the department. Ensure the area is adequately supplied to complete daily tasks.
• Create a positive work environment and develop ownership in the department with a high level of diplomacy, professionalism, and integrity.
• Oversee the quality of production activities.
• Audit department processes to ensure all team members are adhering to processes and SOPs.
• Interact with management and cross-functional employees to resolve issues affecting operations.

Skills

Leadership

Communication

Problem-solving

Time management

Organization

Education

High School Diploma or GED

Job description

URBN is seeking a Group Lead at our Gap, PA facility. This role requires guiding a dedicated warehouse team, sustaining service levels, and applying SOPs to daily operations. You will mentor staff, communicate across shifts, and resolve process issues to ensure timely, accurate order fulfillment.

The position operates Sunday to Wednesday, 6:00am–4:30pm, focusing on safe, efficient workflow and continuous improvement within a dynamic distribution environment.