Fulfillment Operations Lead

URBN; Jacksonville (PA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

PTO

Employee discounts

Retirement savings

Job summary

URBN is seeking an Operations Supervisor in Gap, PA to lead fulfillment-focused teams across e-commerce, retail, and wholesale intake. The role emphasizes process discipline, cross-functional collaboration, and a strong safety and quality mindset.

You will manage daily activities, drive KPIs, and mentor staff while maintaining cost control and adherence to standards. Monday–Friday, 8am–5pm, with opportunities to impact the distribution center’s efficiency and growth.

Qualifications

• 3 to 5 years of experience in fulfillment, distribution, or manufacturing.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.
• Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience working with Warehouse Management Systems (WMS) and HRIS or data reporting tools such as Kronos, Qlik.

Responsibilities

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people KPIs for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Skills

Team leadership

Communication

Analytical thinking

MS Office

WMS

HRIS

Tools

WMS

HRIS

Job description

URBN is seeking an Operations Supervisor in Gap, PA to lead fulfillment-focused teams across e-commerce, retail, and wholesale intake. The role emphasizes process discipline, cross-functional collaboration, and a strong safety and quality mindset.

You will manage daily activities, drive KPIs, and mentor staff while maintaining cost control and adherence to standards. Monday–Friday, 8am–5pm, with opportunities to impact the distribution center’s efficiency and growth.