Fulfillment Operations Lead — Multichannel & KPI-Driven

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Raymore (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Paid time off

Employee discounts

Retirement savings

Job summary

URBN, located in Raymore, Missouri, seeks an Operations Supervisor to lead omnichannel fulfillment across e-commerce, retail, and wholesale. You will drive daily operations, safety, and cost control in a busy distribution center.

The role requires 3–5 years in fulfillment or manufacturing, strong communication, and proficiency with WMS/HRIS systems. This hands-on leadership position emphasizes teamwork and continuous improvement.

Qualifications

• 3–5 years of experience in fulfillment, distribution, or manufacturing.
• Proven ability to communicate, support, and motivate teams to achieve operational goals.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.

Responsibilities

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people key performance indicators for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Skills

3–5 years experience

Team leadership

Verbal & written communication

Analytical mindset

Microsoft Office

WMS and HRIS

Change management

Tools

Sterling

Manhattan

WCS

Kronos

Qlik Reporting

Job description

URBN, located in Raymore, Missouri, seeks an Operations Supervisor to lead omnichannel fulfillment across e-commerce, retail, and wholesale. You will drive daily operations, safety, and cost control in a busy distribution center.

The role requires 3–5 years in fulfillment or manufacturing, strong communication, and proficiency with WMS/HRIS systems. This hands-on leadership position emphasizes teamwork and continuous improvement.