URBN Operations Supervisor

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Gap (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO

Employee discounts

Job summary

URBN is seeking an Operations Supervisor in Gap, PA to lead a multi-shift fulfillment team across e-commerce, retail, and wholesale channels. You will drive daily operations, coordinate staffing, and ensure adherence to safety and quality standards within a fast-paced distribution center.

The role requires strong leadership, clear communication, and the ability to analyze production metrics to meet company goals.

Qualifications

• Experience leading teams in fulfillment, distribution, or manufacturing environments.
• Strong communication to motivate and guide teams toward goals.
• Ability to analyze production metrics and drive improvements.

Responsibilities

• Ensure adherence to company policies and procedures.
• Lead start-up meetings and communicate department expectations.
• Coordinate day-to-day activities to optimize efficiency and hit goals.
• Provide tools, training, and support for safety, quality, cost, and people KPIs.
• Foster a positive work environment with ownership and accountability.
• Manage labor and supply costs within the distribution center.
• Inspect work quality and drive continuous improvement.
• Cross-train employees to increase flexibility.
• Identify candidates for promotion and succession planning.
• Collaborate with management to resolve operational issues.
• Review performance and attendance, giving constructive feedback.
• Assist other departments as needed and maintain a safe workplace.

Skills

Leadership

Communication

Analytical thinking

Tools

WMS

HRIS

Kronos

Qlik Reporting

Sterling

Manhattan

Job description

This position is located at 755 Brackbill Rd, Gap, Pennsylvania, 17527 United States.

Shift: Wednesday - Saturday; 6:00am - 4:30pm

Role Summary

The role of the Operations Supervisor is not just crucial, but pivotal in leading teams to achieve our operational goals and deliver for our customers. This position demands a robust understanding of Supply Chain omnichannel fulfillment, encompassing e-commerce, retail, and wholesale order processing. Supervisors are expected to possess exceptional problem-solving abilities and excel at multitasking in a production-centric environment .

Role Responsibilities

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people key performance indicators for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Role Qualifications

• 3 to 5 years of experience in fulfillment, distribution, or manufacturing.
• Proven ability to communicate, support, and motivate teams to achieve operational goals.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.
• Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience working with Warehouse Management Systems (WMS) and HRIS or data reporting tools such as (Sterling, Manhattan, WCS) Kronos, Qlik Reporting, etc.
• Exhibit effective change management skills and serve as a strong role model for the team.
• Comprehend and follow work instructions to meet productivity and quality standards.

Physical Requirements

• Stand and walk throughout a shift
• Climb, balance, kneel, crouch, or crawl for extended periods
• Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds
• Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.