Fulfillment Node Operations Manager — Growth & Efficiency

TikTok Inc.; Buford (GA); On-site; USD 95,000 - 135,000; Full time

Job summary

TikTok Shop's Supply Chain & Logistics is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-Commerce fulfillment activities, including inbound, pick/pack, and outbound operations, in Buford, GA.

You will own regional KPIs, drive cost targets, lead peak-season planning, and partner with cross-functional teams and 3PLs to deliver safe, productive operations and an outstanding customer experience.

Qualifications

• Bachelor's degree or equivalent practical experience in Business, Logistics, Operations, Engineering or related field.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound/outbound/quality operations with key metrics.
• Track record of success in operations management including capacity planning and cost management.

Responsibilities

• Manage end-to-end e-Commerce fulfillment operations including inbounding goods, pick, pack and outbound operations.
• Owns and delivers operational KPIs and cost targets for regional areas including safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs including peak season planning.
• Drive continuous improvement to optimize operations and productivity.
• Champion strategic projects with network-wide impact.
• Leverage cross-functional teams and third-party providers to run a world-class fulfillment operation.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals, measure performance, and provide feedback to team members.

Skills

Project management

Continuous improvement

Operations management

Vendor management

Data-driven decision making

Education

Bachelor's degree or equivalent

Job description

TikTok Shop's Supply Chain & Logistics is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-Commerce fulfillment activities, including inbound, pick/pack, and outbound operations, in Buford, GA.

You will own regional KPIs, drive cost targets, lead peak-season planning, and partner with cross-functional teams and 3PLs to deliver safe, productive operations and an outstanding customer experience.