FBT Fulfillment Speed & Quality Lead

TikTok; Fontana (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

TikTok Shop Supply Chain & Logistics team is hiring for a senior role focused on shaping scalable transportation strategies. The role targets speed standards, wave synchronization, and real-time monitoring across three handover nodes to minimize delays and improve throughput.

You will build KPI dashboards, implement exception handling SOPs, and perform root-cause analysis to drive continuous improvement. Strong collaboration with cross-functional teams is essential.

Qualifications

• Bachelor's degree or above in SCM/Logistics/Industrial Eng or related field.
• 5+ years in ecommerce logistics/supply chain ops or quality management.
• 2+ years in warehouse-transportation handover or line-haul management.
• Proficient in Excel; SQL or Python; understands PDCA, Six Sigma, 5-Why, Fishbone Diagram.
• Strong cross-functional coordination and quick decision-making.

Responsibilities

• Establish SOPs and delivery standards for the 3 handover nodes (PickupSC, SCMiddle Mile, SCLast Mile).
• Design wave synchronization rules and cut-off times; set lane-specific SLA targets.
• Manage inbound appointment processes and optimize receiving queues.
• Build KPI dashboards for the 3 handover nodes (OT rate, sorting accuracy, etc.).
• Drive real-time visibility with carriers; define event codes and data sync standards.
• Establish tiered alerting and periodical speed analysis reports to identify delays.
• Develop tiered exception handling SOPs and rapid response mechanisms.
• Conduct root cause analysis (PDCA, 5-Why, Fishbone) and drive corrective actions.
• Perform regular on-site quality audits; drive handover quality improvements.

Skills

End-to-end process design

SOP development

Cross-functional coordination

Decision making under pressure

Project management

Education

Bachelor’s degree or above in SCM/Logistics/Industrial Eng

Tools

Excel

SQL

Python

PDCA

Six Sigma

5-Why

Fishbone Diagram

Job description

TikTok Shop Supply Chain & Logistics team is hiring for a senior role focused on shaping scalable transportation strategies. The role targets speed standards, wave synchronization, and real-time monitoring across three handover nodes to minimize delays and improve throughput.

You will build KPI dashboards, implement exception handling SOPs, and perform root-cause analysis to drive continuous improvement. Strong collaboration with cross-functional teams is essential.