TikTok Shop - Site Operations Manager

TikTok Inc.; Buford (GA); On-site; USD 95,000 - 135,000; Full time

Job summary

TikTok Shop's Supply Chain & Logistics is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-Commerce fulfillment activities, including inbound, pick/pack, and outbound operations, in Buford, GA.

You will own regional KPIs, drive cost targets, lead peak-season planning, and partner with cross-functional teams and 3PLs to deliver safe, productive operations and an outstanding customer experience.

Qualifications

• Bachelor's degree or equivalent practical experience in Business, Logistics, Operations, Engineering or related field.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound/outbound/quality operations with key metrics.
• Track record of success in operations management including capacity planning and cost management.

Responsibilities

• Manage end-to-end e-Commerce fulfillment operations including inbounding goods, pick, pack and outbound operations.
• Owns and delivers operational KPIs and cost targets for regional areas including safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs including peak season planning.
• Drive continuous improvement to optimize operations and productivity.
• Champion strategic projects with network-wide impact.
• Leverage cross-functional teams and third-party providers to run a world-class fulfillment operation.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals, measure performance, and provide feedback to team members.

Skills

Project management

Continuous improvement

Operations management

Vendor management

Data-driven decision making

Education

Bachelor's degree or equivalent

Job description

Responsibilities

Team Overview

TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:

• Manage end to end e-Commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• Responsible for providing strategic and long-term planning inputs including peak season planning
• Drives continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback

Qualifications

Minimum Qualification(s)

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
• 5 years of experience managing third-party logistics providers/vendors
• Strong project management and continuous improvement skills
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
• Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualification(s)

• Continuous improvement, Lean Six Sigma, Kaizen experience
• Writing training documents and standard operating procedures

Responsibilities

Team Overview

TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:

• Manage end to end e-Commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• Responsible for providing strategic and long-term planning inputs including peak season planning
• Drives continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback

Qualifications

Minimum Qualification(s)

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
• 5 years of experience managing third-party logistics providers/vendors
• Strong project management and continuous improvement skills
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
• Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualification(s)

• Continuous improvement, Lean Six Sigma, Kaizen experience
• Writing training documents and standard operating procedures