Fulfillment Coordinator - Equity Eligible

Formlabs; Somerville (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Formlabs in Somerville, MA is seeking a Fulfillment Coordinator to ensure smooth order flow from Shopify to NetSuite and 3PLs. You will resolve shipping exceptions, coordinate daily carrier pickups, and drive accuracy in inventory reconciliation and returns processing.

Collaboration with Customer Success is essential to keep high-priority orders on track. The role requires a Bachelor’s in Supply Chain or related experience, strong organizational and communication skills, and a proactive,

Qualifications

• Bachelor’s degree in Supply Chain or related field, or equivalent operational experience.
• Solid understanding of order-to-cash cycles and basic warehouse operations (receiving, put-away, picking, shipping).
• Exceptional organizational skills and the ability to multitask in a fast-paced environment where priorities can shift hourly.
• Strong communication skills with internal teams and external 3PL partners.
• Proactive, figure-it-out attitude with a commitment to high-quality execution and customer satisfaction.

Responsibilities

• Lead the daily monitoring of regional order flows, ensuring orders sync between Shopify, NetSuite, and 3PL warehouse systems.
• Oversee resolution of order exceptions to prevent delays and friction.
• Coordinate daily carrier pickups with warehouse staff and carriers (FedEx, UPS, DHL).
• Assist in weekly cycle counts and investigate discrepancies between physical stock and records.
• Collaborate with Customer Success to provide real-time updates on high-priority orders and delays.
• Audit outbound packaging and documentation for regional compliance and carrier requirements.
• Analyze daily fulfillment reports to identify aging orders and escalate bottlenecks.
• Support regional returns and reverse logistics, ensuring proper processing and restocking or disposal.
• Act as primary point of contact for resolving sync errors and clearing stuck orders within 24 hours.

Skills

Order-to-cash

Warehouse operations

Multitasking

Communication

Problem-solving

Education

Bachelor’s degree in Supply Chain

Tools

Shopify

NetSuite

WMS

Job description

Formlabs in Somerville, MA is seeking a Fulfillment Coordinator to ensure smooth order flow from Shopify to NetSuite and 3PLs. You will resolve shipping exceptions, coordinate daily carrier pickups, and drive accuracy in inventory reconciliation and returns processing.

Collaboration with Customer Success is essential to keep high-priority orders on track. The role requires a Bachelor’s in Supply Chain or related experience, strong organizational and communication skills, and a proactive,