Global Fulfillment & 3PL Coordinator

Formlabs; Somerville (MA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Formlabs in Somerville, MA is seeking an Omni Channel Distribution & 3PL Operations Coordinator to optimize order flows and carrier coordination. You will ensure seamless syncing between Shopify, NetSuite, and our 3PL systems, and you will resolve exceptions to keep orders moving.

The role requires 1–3 years in fulfillment or logistics, a base understanding of order-to-cash, and strong teamwork to support customer success and regional shipping operations.

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, or a related field.
• 1–3 years of experience in fulfillment, warehouse, or logistics coordination.
• Solid understanding of order-to-cash cycles and basic warehouse operations.

Responsibilities

• Lead the daily monitoring of regional order flows, ensuring that all customer orders sync correctly between Shopify, NetSuite, and our 3PL warehouse management systems.
• Oversee the resolution of order exceptions, such as address validation errors, inventory stockouts, or SKU mismatches, to prevent shipping delays and customer friction.
• Direct the coordination of daily carrier pickups, working closely with warehouse staff and partners like FedEx, UPS, and DHL to ensure all "shippable" orders leave the dock on time.
• Implement inventory reconciliation tasks by assisting in weekly cycle counts and investigating discrepancies between physical warehouse stock and digital records.
• Collaborate with Customer Success teams to provide real-time updates on high-priority orders, transit delays, or regional delivery disruptions.
• Drive shipping accuracy by auditing outbound packaging and documentation for regional compliance, ensuring all domestic and international labels meet carrier requirements.
• Analyze daily fulfillment reports to identify "aging" orders that have exceeded our processing SLAs, escalating bottlenecks to the Senior Coordinator or Regional Head.
• Support the execution of regional returns and "Reverse Logistics," ensuring that returned products are processed, inspected, and restocked or disposed of according to company policy.
• Act as the primary point of contact for resolving sync errors, ensuring that 'stuck' orders are identified and cleared within 24 hours.

Skills

Fulfillment coordination

Logistics planning

Order management

Cross-functional communication

Education

Bachelor's degree in Supply Chain, Business Administration, or related field

Tools

Shopify

NetSuite

WMS

Job description

Formlabs in Somerville, MA is seeking an Omni Channel Distribution & 3PL Operations Coordinator to optimize order flows and carrier coordination. You will ensure seamless syncing between Shopify, NetSuite, and our 3PL systems, and you will resolve exceptions to keep orders moving.

The role requires 1–3 years in fulfillment or logistics, a base understanding of order-to-cash, and strong teamwork to support customer success and regional shipping operations.