Fulfillment Coordinator - May 2027 Graduates

Formlabs; Somerville (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Formlabs in Somerville, MA is seeking a Fulfillment Coordinator to ensure smooth order flow from Shopify to NetSuite and 3PLs. You will resolve shipping exceptions, coordinate daily carrier pickups, and drive accuracy in inventory reconciliation and returns processing.

Collaboration with Customer Success is essential to keep high-priority orders on track. The role requires a Bachelor’s in Supply Chain or related experience, strong organizational and communication skills, and a proactive,

Qualifications

• Bachelor’s degree in Supply Chain or related field, or equivalent operational experience.
• Solid understanding of order-to-cash cycles and basic warehouse operations (receiving, put-away, picking, shipping).
• Exceptional organizational skills and the ability to multitask in a fast-paced environment where priorities can shift hourly.
• Strong communication skills with internal teams and external 3PL partners.
• Proactive, figure-it-out attitude with a commitment to high-quality execution and customer satisfaction.

Responsibilities

• Lead the daily monitoring of regional order flows, ensuring orders sync between Shopify, NetSuite, and 3PL warehouse systems.
• Oversee resolution of order exceptions to prevent delays and friction.
• Coordinate daily carrier pickups with warehouse staff and carriers (FedEx, UPS, DHL).
• Assist in weekly cycle counts and investigate discrepancies between physical stock and records.
• Collaborate with Customer Success to provide real-time updates on high-priority orders and delays.
• Audit outbound packaging and documentation for regional compliance and carrier requirements.
• Analyze daily fulfillment reports to identify aging orders and escalate bottlenecks.
• Support regional returns and reverse logistics, ensuring proper processing and restocking or disposal.
• Act as primary point of contact for resolving sync errors and clearing stuck orders within 24 hours.

Skills

Order-to-cash

Warehouse operations

Multitasking

Communication

Problem-solving

Education

Bachelor’s degree in Supply Chain

Tools

Shopify

NetSuite

WMS

Job description

About Formlabs:

Do you want to change how the world creates?

At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.

We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.

Your Impact:

Joining Formlabs as a Fulfillment Coordinator is a high-impact opportunity to be the final link in our global chain. You are the person who ensures the promise we make to our customers is kept. From resolving order sync errors to coordinating with regional carriers like FedEx and UPS, you make sure our printers leave the dock and reach the customer without friction. If you're a proactive "figure-it-out" person who loves working in a fast-paced environment and wants to make a tangible impact on customer satisfaction, we want you on our team.

What You’ll Do:

• Lead the daily monitoring of regional order flows, ensuring that all customer orders sync correctly between Shopify, NetSuite, and our 3PL warehouse management systems.
• Oversee the resolution of order exceptions, such as address validation errors, inventory stockouts, or SKU mismatches, to prevent shipping delays and customer friction.
• Direct the coordination of daily carrier pickups, working closely with warehouse staff and partners like FedEx, UPS, and DHL to ensure all "shippable" orders leave the dock on time.
• Implement inventory reconciliation tasks by assisting in weekly cycle counts and investigating discrepancies between physical warehouse stock and digital records.
• Collaborate with Customer Success teams to provide real-time updates on high-priority orders, transit delays, or regional delivery disruptions.
• Drive shipping accuracy by auditing outbound packaging and documentation for regional compliance, ensuring all domestic and international labels meet carrier requirements.
• Analyze daily fulfillment reports to identify "aging" orders that have exceeded our processing SLAs, escalating bottlenecks to the Senior Coordinator or Regional Head.
• Support the execution of regional returns and "Reverse Logistics," ensuring that returned products are processed, inspected, and restocked or disposed of according to company policy.
• Act as the primary point of contact for resolving sync errors, ensuring that 'stuck' orders are identified and cleared within 24 hours.

About You:

• Bachelor’s degree in Supply Chain or a related field; equivalent operational experience will also be considered.
• Solid understanding of order-to-cash cycles and basic warehouse operations (receiving, put‑away, picking, and shipping).
• Exceptional organizational skills and the ability to multitask in a fast‑paced environment where priorities can shift hourly.
• Strong communication skills, with the ability to provide clear, concise updates to both internal teams and external 3PL partners.
• A proactive, "figure-it-out" attitude with a commitment to high‑quality execution and customer satisfaction.

Bonus Skills:

• Basic proficiency in Excel for data entry and simple report generation.
• Experience using Shopify, NetSuite, or common Warehouse Management Systems (WMS).
• Familiarity with regional carrier networks and basic domestic shipping regulations.
• Experience in a fulfillment, warehouse, or logistics coordination role, ideally within a high‑growth e‑commerce environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation:

Equity is a big part of the compensation package at Formlabs - every employee receives equity because everyone contributes to building the company. We have a lot of confidence in the products we're building and the impact we're making, and you should too.

Base pay is the other part of our compensation package, and it is carefully determined based on your skills, experience, and expected impact. Equity and base pay combine to make up your total compensation package at Formlabs.

The annual base pay range for this role is:

$65,000 - $75,000 USD