Fulfillment Center Team Lead - Pharmacy Operations

Walgreens; Indianapolis (IN); On-site; USD 59,000 - 102,000; Full time

Job summary

Walgreens is seeking a Pharmacy Fulfillment Center Supervisor to oversee a team and provide daily support to ensure first-in-class service for Walgreens patients and customers. You will monitor day-to-day work, coach staff, and drive improvements in processes while upholding policy compliance.

You will coach, develop, and conduct performance reviews, balancing operational needs with quality standards and regulatory requirements across the fulfillment center.

Qualifications

• Bachelor’s degree or GED with 4+ years in fulfillment/logistics.
• Experience identifying operational issues and resolving them.
• Experience delivering customer service to internal/external customers.

Responsibilities

• Resolves and/or provides technical advice on complex or critical issues.
• Determines and initiates appropriate resolution for escalations and reports issues.
• Supervises daily activities of all team members for scheduled shifts with coaching.
• Coaches and develops team members and leads.
• Conducts performance reviews and identifies development opportunities.
• Suggests sustainable solutions to achieve required results.
• Improves processes with enhancements and recommends changes.
• Maintains relationships with management to meet department and company objectives.
• Ensures compliance with laws, policies, HIPAA guidelines, productivity and timeliness standards.

Skills

Team leadership

Coaching & mentoring

Customer service

MS Office Suite

Education

Bachelor's degree or GED

Tools

WMS

Job description

Walgreens is seeking a Pharmacy Fulfillment Center Supervisor to oversee a team and provide daily support to ensure first-in-class service for Walgreens patients and customers. You will monitor day-to-day work, coach staff, and drive improvements in processes while upholding policy compliance.

You will coach, develop, and conduct performance reviews, balancing operational needs with quality standards and regulatory requirements across the fulfillment center.