Group Supervisor, Fulfillment Center

Walgreens; Mansfield (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Walgreens seeks a supervisor for the Centralized Services fulfillment center in Mansfield, MA. You will supervise a designated team and front-line leaders, providing daily support to ensure a first-in-class experience for Walgreens patients and customers.

Through Function Leads, you will monitor day-to-day work, coach staff, conduct performance reviews, and drive process improvements while ensuring compliance with HIPAA, regulations, and company policies.

Qualifications

• Bachelor’s Degree OR High school diploma/GED and at least 4 years of experience in a fulfillment, logistics or centralized service setting.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification within the mandated timeline.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and evaluating customer satisfaction.
• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
• Experience with MS Office Suite.

Responsibilities

• Resolves and provides technical advice on complex or critical issues escalated from Function.
• Determines and initiates appropriate resolution for escalations and reports issues to Group Manager when appropriate.
• Supervises daily activities of all team members and Function Leads for scheduled shifts with coaching according to quality standards.
• Coaches and develops the Centralized Services team members and Function Leads.
• Conducts performance reviews and identifies opportunities for development, recommending sustainable solutions.
• Looks for process improvements and makes recommendations on enhancements to Group Manager.
• Maintains relations with management to meet department and company objectives.
• Ensures compliance with federal, state, local laws and company policies, including HIPAA and productivity standards.

Skills

Team leadership

Customer service

Coaching & training

Relationship building

MS Office Suite

Education

Bachelor’s Degree OR HS diploma/GED

Tools

MS Office Suite

Job description

Responsible for supervision of a designated teams and front-line leaders within the Centralized Services fulfillment center environment. Provides daily support to Centralized Services pharmacy fulfillment center team members and Function Leads to ensure they provide a first in class experience to Walgreens patients and customers. Through Function Leads, monitors and reviews the day-to-day work of team members.

Job Responsibilities

• Resolves and/or provides technical advice on complex or critical issues that have been escalated from Function
• Determines and initiates appropriate resolution for escalations. Reports issues/concerns to Group Manager when appropriate.
• Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards. May intercede on communication with difficult customers or patients.
• Responsible for coaching and developing the Centralized Services team members and Function Leads.
• Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
• Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvement to Group Manager.
• Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.)

Basic Qualifications

• Bachelor’s Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
• Experience with MS Office Suite.

Preferred Qualifications

• Experience applying knowledge of Workforce Management Systems (WMS)
• Bi-lingual in English and Spanish preferred but not required
• Experience working in a pharmacy fulfillment setting.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.