Pharmacy Operations Lead: Fulfillment & Compliance

Walgreens; United States; On-site; USD 25,830 - 34,440; Full time

Job summary

Walgreens is seeking a Pharmacy Operations Lead to support daily Micro Fulfillment Center activities, ensuring timely, accurate, and compliant prescription fulfillment. The role oversees prescription workflows, guides on-floor teams, and maintains high standards of safety and quality.

Flexibility to work first or second shifts, potentially including weekends, is required. The position reports to a Group Supervisor or Pharmacist and emphasizes training, coaching, and collaboration with internal

Qualifications

• High school diploma or GED.
• PTCB or ExCPT certification required or in training.
• Fluent reading, writing, and speaking English.

Responsibilities

• Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
• Deploys and guides team members on the floor to meet productivity and service expectations, providing direction and coordination.
• Enables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards.
• Champions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately.
• Monitors operational performance and drive consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices.
• Builds and maintains strong working relationships with internal teams, support teams, and other partners.
• Performs pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
• Reports any prescription errors immediately to the pharmacist on duty and adhere to policies related to Good Faith Dispensing and quality assurance.
• Supports inventory processes such as ordering, unpacking, organizing, and storing pharmaceutical products. Assist in filing claims related to overages, shortages, or damaged items.
• Maintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
• Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
• Leads inventory management activities, such as ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals.
• Ensures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations).

Skills

English proficiency

Education

High school diploma/GED

Tools

PTCB or ExCPT certification

Job description

Walgreens is seeking a Pharmacy Operations Lead to support daily Micro Fulfillment Center activities, ensuring timely, accurate, and compliant prescription fulfillment. The role oversees prescription workflows, guides on-floor teams, and maintains high standards of safety and quality.

Flexibility to work first or second shifts, potentially including weekends, is required. The position reports to a Group Supervisor or Pharmacist and emphasizes training, coaching, and collaboration with internal