Fulfillment Center Senior Ops Leader — Lean & People Growth

Amazon; Pooler (GA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

RSUs

Sign-on payments

Parental leave

Paid time off

Job summary

Amazon.com Services LLC in Pooler, GA is seeking a Sr. Operations Manager to own budgetary, people development and Fulfillment Center operations objectives.

Lead a team of Operations and Area Managers, coach staff, and build leadership bench strength to meet performance goals and deliver exceptional customer experiences. Responsibilities include Lean initiatives, safety and quality oversight, setting clear expectations, measuring performance, and collaborating with HR, Finance, Facilities,

Qualifications

• Bachelor's degree or 2+ years of equivalent experience.
• Degree in Engineering, Operations or related field; MBA preferred.
• Experience with a contingent workforce during peak seasons.
• Ability to manage changing priorities and stay composed in pressure.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, and providing needed support and resources for other staff initiatives.

Skills

Leadership

Lean / process improvement

Safety management

Team coaching

Cross-functional collaboration

Education

Bachelor's degree or equivalent

MBA (preferred)

Job description

Amazon.com Services LLC in Pooler, GA is seeking a Sr. Operations Manager to own budgetary, people development and Fulfillment Center operations objectives.

Lead a team of Operations and Area Managers, coach staff, and build leadership bench strength to meet performance goals and deliver exceptional customer experiences. Responsibilities include Lean initiatives, safety and quality oversight, setting clear expectations, measuring performance, and collaborating with HR, Finance, Facilities,