Senior Fulfillment Ops Leader - Lean, People & Performance

Amazon; Georgia; On-site; USD 120,000 - 170,000; Full time

Job summary

Amazon in Georgia seeks a Sr. Operations Manager to oversee budget, people development, and FC performance, leading a team of Operations and Area Managers. You will coach, mentor, and drive results across inbound and outbound areas while strengthening employee relations.

This role emphasizes Lean process improvement, safety, quality, and customer experience, with close collaboration across HR, Finance, Facilities, Safety, and IT to secure resources for strategic projects.

Qualifications

• Lean methodology and process optimization experience.
• Proven leadership of large teams and managers.
• Focus on safety, quality and customer experience.

Responsibilities

• Drives quality initiatives and Lean projects to improve efficiency across the FC.
• Oversees safety, quality and customer experience for Inbound or Outbound operations.
• Sets expectations for Operations and Area Managers; measures performance and provides feedback.
• Leverages managers to develop improvement plans and share best practices across departments and shifts.
• Collaborates with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources.

Skills

Lean

Leadership

Operations management

Process improvement

Job description

Amazon in Georgia seeks a Sr. Operations Manager to oversee budget, people development, and FC performance, leading a team of Operations and Area Managers. You will coach, mentor, and drive results across inbound and outbound areas while strengthening employee relations.

This role emphasizes Lean process improvement, safety, quality, and customer experience, with close collaboration across HR, Finance, Facilities, Safety, and IT to secure resources for strategic projects.