Fulfillment Quality Assurance Specialist

TikTok; Fontana (CA); On-site; USD 97,000 - 136,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

TikTok Shop is seeking a Fulfillment Quality Control Specialist to monitor fulfillment quality metrics, conduct root cause analyses, and partner with logistics service providers and FC Operations to drive corrective actions. The role includes audits of picking, packing, inventory handling, and adherence to SOPs, with a focus on reducing defects and losses.

The role requires a Bachelor's degree in a related field and 3+ years in warehouse quality control or fulfillment operations.

Qualifications

• Bachelor's degree in a related field.
• 3+ years of experience in warehouse quality control, fulfillment operations, inventory management, or process improvement.
• Strong understanding of warehouse fulfillment processes, inventory accuracy, and operational quality metrics.
• Strong analytical, investigative, and root cause analysis skills.
• Ability to coordinate with LSPs and cross-functional teams to drive quality improvements.

Responsibilities

• Monitor and analyze fulfillment quality metrics to identify issues and quality risks.
• Conduct root cause analysis using data sources including WMS records.
• Partner with LSPs and FC Operations to implement corrective actions.
• Conduct regular FC quality audits covering picking accuracy, packing standards, and SOP compliance.
• Identify improvements to packaging, inventory control, and handling practices.
• Establish standardized quality reviews and track corrective action effectiveness.

Skills

Quality analytics

Root cause analysis

Stakeholder coordination

Warehouse operations knowledge

Data analysis

Education

Bachelor's degree in Supply Chain Management, Logistics, Quality Management, Industrial Engineering, or related field

Tools

WMS

CCTV investigations

Job description

TikTok Shop is seeking a Fulfillment Quality Control Specialist to monitor fulfillment quality metrics, conduct root cause analyses, and partner with logistics service providers and FC Operations to drive corrective actions. The role includes audits of picking, packing, inventory handling, and adherence to SOPs, with a focus on reducing defects and losses.

The role requires a Bachelor's degree in a related field and 3+ years in warehouse quality control or fulfillment operations.