Fulfillment Associate: Fast, Customer-First Order Fulfillment

Lowe's Companies, Inc.; Westland (MI); On-site; USD 19,000 - 22,000; Full time

Job summary

Lowe's in Westland, MI is seeking a warehouse associate to pick, stage, inspect, and fulfill customer orders accurately and on time. This role requires certification for powered equipment and a commitment to safety, quality, and inventory accuracy.

Responsibilities include assisting customers, validating orders, and collaborating with team members to meet daily goals. The position emphasizes strong communication and teamwork in a fast-paced home improvement environment.

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer literacy

Retail tech familiarity

Customer-first mindset

Education

High school diploma or GED

Tools

Orders App

SIMS compliance

Job description

Lowe's in Westland, MI is seeking a warehouse associate to pick, stage, inspect, and fulfill customer orders accurately and on time. This role requires certification for powered equipment and a commitment to safety, quality, and inventory accuracy.

Responsibilities include assisting customers, validating orders, and collaborating with team members to meet daily goals. The position emphasizes strong communication and teamwork in a fast-paced home improvement environment.