Fulfillment Associate

COGENCY GLOBAL INC.; Springfield (IL); On-site; USD 40,000 - 42,000; Full time

Job summary

Cogency Global in Springfield, IL is seeking a detail-oriented in-office coordinator to handle mail processing, service of process, and routine state filings. The role supports multiple teams and agencies, ensuring accurate documentation and timely submissions.

You will perform daily Secretary of State state runs, handle fulfillments, and maintain quality metrics while collaborating with clients and branch offices. Strong MS Office skills and reliable transportation are required.

Qualifications

• High school diploma or equivalent.
• Ability to drive to the Secretary of State office.
• Strong computer and research skills, including MS Word, Excel, Outlook and Teams.
• Strong communication, organization, multitasking, and attention to detail.
• Ability to work independently and as part of a fast-paced team. Ability to meet deadlines and quality standards.

Responsibilities

• Receive and process incoming mail and service of process.
• Perform daily state runs to the Secretary of State office.
• Process fulfillment requests, filings, searches, certified copies, good standings, certificates of facts, and service orders. Review documents for completeness, accuracy, and required information.
• Review and submit corporate and UCC filings in accordance with applicable laws and guidelines.
• Communicate with internal teams, clients, agencies, and branch offices.
• Maintain productivity, quality, turnaround, and error-rate expectations. Serve as a subject matter resource on fees, forms, and state requirements.
• Utilize and update team resources on SharePoint.

Skills

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Teams

Job description

• Receive and process incoming mail and service of process.
• Perform daily state runs to the Secretary of State office.
• Process fulfillment requests, filings, searches, certified copies, good standings, certificates of facts, and service orders. Review documents for completeness, accuracy, and required information.
• Review and submit corporate and UCC filings in accordance with applicable laws and guidelines.
• Communicate with internal teams, clients, agencies, and branch offices.
• Maintain productivity, quality, turnaround, and error-rate expectations. Serve as a subject matter resource on fees, forms, and state requirements.
• Utilize and update team resources on SharePoint.

Requirements

• High school diploma or equivalent.
• Ability to drive to the Secretary of State office and reliable transportation.
• Strong computer and research skills, including MS Word, Excel, Outlook and Teams.
• Strong communication, organization, multitasking, and attention to detail.
• Ability to work independently and as part of a fast-paced team. Ability to meet deadlines and quality standards.

Additional Information

Job Type: In-Office, M-F Hours: 9:00 a.m. - 5:00 p.m. Salary Range:$40-42K