Correspondence Operator II

Illinois Secretary of State; Springfield (IL); In loco; USD 41.000 - 54.000; Tempo pieno

Descrizione del lavoro

The Illinois Secretary of State, Office of the Illinois Secretary of State, is seeking a Correspondence Operator II in the Corporations division. You will answer incoming calls, process requests for certificates of status and good standing, and handle credit card orders while maintaining accurate records.

This role involves researching files on microfiche and microfilm, assisting with routine clerical support, and collaborating with Business Services teams as needed.

Competenze

• Requires high school completion and one year of experience as a Correspondence Operator.
• Ability to type accurately on a typewriter or word processing system.
• Knowledge of office practices, policies and regulations.
• Familiarity with filing systems and document requests.

Mansioni

• Answers incoming calls for information on filings and certificates.
• Receives calls and types letters; processes credit card orders.
• Researches microfiche and microfilm files for active or dissolved corporations.
• Assists walk-ins in searching files and images as required.
• Performs back-up clerical support for program operations.

Conoscenze

Typing

Follow instructions

Office procedures

Basic math

Grammar & punctuation

Equipment operation

Formazione

High school diploma

Descrizione del lavoro

Office of the Illinois Secretary of State

Alexi Giannoulias

Job Title: Correspondence Operator II

Division: Corporations

Union: SEIU

Location: 2701 S. Dirksen Pkwy., Springfield, IL – Sangamon County

Salary: Range from $3,702 to $4,804 monthly – commensurate with experience.

Benefits: https://cms.illinois.gov/benefits/stateemployee.html

Overview:

Performs a variety of difficult and complex clerical functions involving, answering incoming calls from the general public; performs typing for document and name availability sections; search of files as well as microfiche and microfilm to comply with requests received from corporations, law enforcement, legal community and the general public, providing certificates of good standing, certified copies, photocopies and various other documents to be used in court and other jurisdictions; process credit card orders; open and sort mail; serves as a back-up clerical support for program operations on an as needed basis.

Duties and Responsibilities:

• Answers incoming calls from the general public for information on filing annual reports, change of registered agent/address, assumed name, adoption/cancellation/change, types rejection information and hold and prorate letters from file, explaining reasons for incomplete filings; takes copy orders either by phone, email, fax or through the mail for certificates of status, forwards callers needing further information to Business Services Representatives and Business Services Specialists.
• Receives calls and types letters using a personal computer involving technical and/or legal terminology explaining status of certificates to attorneys, accountants, state officials, corporate representative and the general public; process credit card order using the NCR corporation account; performs moderately difficult and varied typing of go-back correspondence for document and Name Availability Section.
• Researches microfiche and microfilm for files on active or dissolved corporation filings and copies and forwards information to the requesting party; using a personal computer prepares certificates of good standing, checking the file for proper compliance and fees before issuance of certificates; assists walk-ins in searching files and records for documents as requested.
• Assists the other Business Services sections, as needed, to review, analyze and image Domestic, Foreign and Not for Profit documents on a limited basis; assists, as needed, with routine phone duties, typing letters and other clerical support functions as needed.
• Performs other duties as required or assigned.

Education and Experience:

Requires knowledge, skill and mental development equivalent to completion of high school and one year of experience as would be gained as a Correspondence Operator.

Knowledge, Skills and Abilities:

• Requires ability to type accurately at a working rate of speed on either a typewriter or word processing system.
• Requires ability to follow oral and/or written instructions.
• Requires extensive knowledge of office practices, procedures and programs.
• Requires elementary knowledge of Department programs, policies and regulations.
• Requires working knowledge of basic mathematics.
• Requires extensive knowledge of composition, grammar, spelling and punctuation.
• Requires ability to operate commonly used office equipment and perform routine maintenance.
• Requires the ability to lift/carry 0-10 lbs.

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.