Fuel Cell Field Technician: On-Site Service & Upgrades

PLUG POWER INC; Northern (KY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) with 5% match

Bonus eligibility

Paid time off

Job summary

Plug Power Inc. Field Service Technician role involves maintenance and service of fuel cells at customer sites and performing diagnostics to keep fleets operational. You will handle field retrofits, software/hardware upgrades, and on-call support, while coordinating with hydrogen suppliers as needed.

The position requires a valid driver license, ability to lift 50 pounds, and strong communication skills to interact with customers and operators. Travel is required as needed.

Qualifications

• High school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills including Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Electrical troubleshooting

Communication skills

Time management

Independence

Education

High school diploma or equivalent with technical electrical coursework

Tools

Word

PowerPoint

Excel

Outlook

Job description

Plug Power Inc. Field Service Technician role involves maintenance and service of fuel cells at customer sites and performing diagnostics to keep fleets operational. You will handle field retrofits, software/hardware upgrades, and on-call support, while coordinating with hydrogen suppliers as needed.

The position requires a valid driver license, ability to lift 50 pounds, and strong communication skills to interact with customers and operators. Travel is required as needed.