FTTH Field Service Technician - Growth & Benefits

WOW!; Michigan; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive health benefits

Company stock grant

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Job summary

WOW! is seeking a Field Service Technician – FTTH to install, maintain, and troubleshoot fiber-optic services for residential and business customers.

This hands-on, customer-facing role involves installing, terminating, and testing FTTH networks, completing connections and service changes, and ensuring services operate properly while following safety standards. You will diagnose issues, document activities, and explain technical information to customers.

Qualifications

• High school diploma or equivalent.
• FTTH installation and termination experience.
• Knowledge of fiber-optic cable splicing and testing.
• 1–2 years of broadband communications experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Install and repair FTTH networks from customer equipment to exterior fiber terminal.
• Install, terminate, test, and certify FTTH connections at residences and businesses.
• Perform connections, upgrades, downgrades, and service changes for internet/phone/video.
• Troubleshoot issues and run network diagnostics like ping tests and speed tests.
• Educate customers on equipment and FTTH benefits.

Skills

Customer service

Problem solving

Field service

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

WOW! is seeking a Field Service Technician – FTTH to install, maintain, and troubleshoot fiber-optic services for residential and business customers.

This hands-on, customer-facing role involves installing, terminating, and testing FTTH networks, completing connections and service changes, and ensuring services operate properly while following safety standards. You will diagnose issues, document activities, and explain technical information to customers.