Field Service Technician- FTTH

WOW!; Michigan; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive health benefits

Company stock grant

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Job summary

WOW! is seeking a Field Service Technician – FTTH to install, maintain, and troubleshoot fiber-optic services for residential and business customers.

This hands-on, customer-facing role involves installing, terminating, and testing FTTH networks, completing connections and service changes, and ensuring services operate properly while following safety standards. You will diagnose issues, document activities, and explain technical information to customers.

Qualifications

• High school diploma or equivalent.
• FTTH installation and termination experience.
• Knowledge of fiber-optic cable splicing and testing.
• 1–2 years of broadband communications experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Install and repair FTTH networks from customer equipment to exterior fiber terminal.
• Install, terminate, test, and certify FTTH connections at residences and businesses.
• Perform connections, upgrades, downgrades, and service changes for internet/phone/video.
• Troubleshoot issues and run network diagnostics like ping tests and speed tests.
• Educate customers on equipment and FTTH benefits.

Skills

Customer service

Problem solving

Field service

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Field Service Technician – Fiber to the Home (FTTH)Power Up Your Career—New Competitive Pay Rate!Build your career with the technology that’s shaping the future of connectivity. WOW! is hiring a Field Service Technician – FTTH to install, maintain, and troubleshoot fiber-optic services for residential and business customers.This is a hands-on, customer-facing opportunity for someone who enjoys working with technology, solving problems, and being out in the field. You’ll help bring fast, reliable fiber internet directly to our customers while developing valuable skills in a growing area of the broadband industry.Why You’ll Love Working at WOW!Performance bonuses that reward your contributionsComprehensive health benefitsCompany stock grant401(k) with company matchPaid time off and paid holidaysTuition reimbursementEmployee broadband discounts for employees living in a WOW! service areaCompany-provided tools and professional uniformsCareer growth opportunities with a growing organizationWhat You’ll DoAs an FTTH Field Service Technician, you’ll install and repair broadband communication systems from the customer’s equipment to the exterior fiber terminal. Your responsibilities will include:Installing, terminating, and testing Fiber-to-the-Home networks at residential and business locationsCompleting new connections, reconnections, disconnections, upgrades, downgrades, and service changes for internet, phone, and video servicesInstalling and relocating outlets and interior and exterior wiringConnecting equipment and ensuring services operate properlyTroubleshooting and resolving FTTH installation and service issuesPerforming network diagnostics, including ping tests, traceroutes, and speed testsIdentifying and correcting signal or service-quality issuesTroubleshooting, repairing, and replacing components between the network and the customer’s equipmentEducating customers on their equipment, services, and the benefits of FTTH technologyMaintaining system security by properly terminating unused ports, tagging drops, and securing pedestalsAccurately documenting installation, maintenance, and repair activitiesFollowing all WOW!, FCC, NESC, and OSHA safety and quality standardsContinuing to learn about emerging FTTH technologies and industry best practicesCompleting other duties as assignedWhat You’ll BringA high school diploma or equivalentFTTH installation and termination experienceKnowledge of fiber-optic cable splicing and testingOne to two years of broadband communications experience is preferredExcellent customer service and communication skillsThe ability to explain technical information clearly to customersThe ability to troubleshoot issues and work independently in the fieldThe ability to work effectively both independently and as part of a teamStrong organization skills and the ability to manage multiple priorities in a fast-paced environmentBasic proficiency with Microsoft Office, Google Workspace, email, and internet-based applicationsAvailability to work outside regular business hours when neededThe ability to carry and safely operate a 32-foot ladderThe ability to climb ladders and work in confined spacesA valid driver’s license and the ability to safely operate a company vehiclePhysical Requirements and Working ConditionsThis is an active, hands-on role performed indoors and outdoors in a variety of environments. You must be able to:Stand and walk for extended periods across various types of terrainWork outdoors in different weather conditions and temperaturesCarry tools, equipment, ladders, and tool beltsCarry, climb, and safely operate an extension ladder approximately 32 feet longLift and carry up to 75 poundsWork in elevated areas, including roofs and utility polesWork in tight or confined spaces while bending, twisting, and reachingCrawl, stoop, kneel, crouch, reach, push, pull, and graspSafely use drills, hammers, wrenches, screwdrivers, and other hand toolsOperate computers and technical testing equipmentDistinguish between different wire sizes and colorsUse close vision, adjust focus, and accurately identify colorsWork in environments that may contain dust, dirt, noise, insects, reptiles, or cleaning solutionsWork safely near power lines and electrical equipmentMeet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipmentSafely operate a company vehicleWOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran