Field Service Technician - FTTH

Wideopenwest Michigan, LLC; Detroit (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive health benefits

Company stock grant 401(k) with match

Paid time off and holidays

Tuition reimbursement

Broadband discounts

Tools and uniforms provided

Career growth opportunities

Job summary

WOW! is hiring a Field Service Technician – FTTH to install, maintain, and troubleshoot fiber services for residential and business customers in a hands-on field role. You’ll work directly with customers, set up connections, and ensure high-quality service delivery.

The position emphasizes testing, diagnosing, and resolving FTTH issues while adhering to safety standards and company policies. Training and growth opportunities are available.

Qualifications

• High School Diploma or equivalent required.
• FTTH installation/termination experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Install and repair FTTH broadband from customer equipment to exterior fiber terminal.
• Complete new connections, upgrades, and service changes for internet and video.
• Install and relocate outlets and interior/exterior wiring.
• Troubleshoot service issues and perform network diagnostics.
• Document installation and repair activities accurately.

Skills

FTTH installation

Fiber testing

Customer service

Troubleshooting

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Google Workspace

Job description

Field Service Technician – Fiber to the Home (FTTH)

Power Up Your Career—New Competitive Pay Rate! Build your career with the technology that’s shaping the future of connectivity. WOW! is hiring a Field Service Technician – FTTH to install, maintain, and troubleshoot fiber-optic services for residential and business customers. This is a hands‑on, customer‑facing opportunity for someone who enjoys working with technology, solving problems, and being out in the field. You’ll help bring fast, reliable fiber internet directly to our customers while developing valuable skills in a growing area of the broadband industry.

Why You’ll Love Working at WOW!

• Performance bonuses that reward your contributions
• Comprehensive health benefits
• Company stock grant 401(k) with company match
• Paid time off and paid holidays
• Tuition reimbursement
• Employee broadband discounts for employees living in a WOW! service area
• Company-provided tools and professional uniforms
• Career growth opportunities with a growing organization

What You’ll Do

As an FTTH Field Service Technician, you’ll install and repair broadband communication systems from the customer’s equipment to the exterior fiber terminal.

Your responsibilities will include:

• Installing, terminating, and testing Fiber-to-the-Home networks at residential and business locations
• Completing new connections, reconnections, disconnections, upgrades, downgrades, and service changes for internet, phone, and video services
• Installing and relocating outlets and interior and exterior wiring
• Connecting equipment and ensuring services operate properly
• Troubleshooting and resolving FTTH installation and service issues
• Performing network diagnostics, including ping tests, traceroutes, and speed tests
• Identifying and correcting signal or service-quality issues
• Troubleshooting, repairing, and replacing components between the network and the customer’s equipment
• Educating customers on their equipment, services, and the benefits of FTTH technology
• Maintaining system security by properly terminating unused ports, tagging drops, and securing pedestals
• Accurately documenting installation, maintenance, and repair activities
• Following all WOW!, FCC, NESC, and OSHA safety and quality standards
• Continuing to learn about emerging FTTH technologies and industry best practices
• Completing other duties as assigned

What You’ll Bring

• A high school diploma or equivalent
• FTTH installation and termination experience
• Knowledge of fiber-optic cable splicing and testing
• One to two years of broadband communications experience is preferred
• Excellent customer service and communication skills
• The ability to explain technical information clearly to customers
• The ability to troubleshoot issues and work independently in the field
• The ability to work effectively both independently and as part of a team
• Strong organization skills and the ability to manage multiple priorities in a fast‑paced environment
• Basic proficiency with Microsoft Office, Google Workspace, email, and internet-based applications
• Availability to work outside regular business hours when needed
• The ability to carry and safely operate a 32‑foot ladder
• The ability to climb ladders and work in confined spaces
• A valid driver’s license and the ability to safely operate a company vehicle

Physical Requirements and Working Conditions

This is an active, hands‑on role performed indoors and outdoors in a variety of environments. You must be able to:

• Stand and walk for extended periods across various types of terrain
• Work outdoors in different weather conditions and temperatures
• Carry tools, equipment, ladders, and tool belts
• Carry, climb, and safely operate an extension ladder approximately 32 feet long
• Lift and carry up to 75 pounds
• Work in elevated areas, including roofs and utility poles
• Work in tight or confined spaces while bending, twisting, and reaching
• Crawl, stoop, kneel, crouch, reach, push, pull, and grasp
• Safely use drills, hammers, wrenches, screwdrivers, and other hand tools
• Operate computers and technical testing equipment
• Distinguish between different wire sizes and colors
• Use close vision, adjust focus, and accurately identify colors
• Work in environments that may contain dust, dirt, noise, insects, reptiles, or cleaning solutions
• Work safely near power lines and electrical equipment
• Meet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipment
• Safely operate a company vehicle

WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [e-mail]