Fiber FTTH Field Tech – Install & Troubleshoot

Wide Open West; Mount Pleasant (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive health benefits

Company stock grant

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Tools and uniforms

Career growth opportunities

Job summary

WOW! is seeking a Field Service Technician - FTTH to install, maintain, and troubleshoot fiber services for residential and business customers. This hands-on role involves fieldwork, problem solving, and delivering fast, reliable broadband in a customer-facing capacity.

You will be responsible for installations, testing, and ensuring service quality while adhering to safety standards and company policies. Training and career growth opportunities are available.

Qualifications

• High school diploma or equivalent is required.
• FTTH installation and termination experience preferred.
• Knowledge of fiber-optic cable splicing and testing.
• 1–2 years of broadband communications experience preferred.
• Excellent customer service and the ability to explain technical info clearly.

Responsibilities

• Install and repair FTTH broadband systems from customer equipment to exterior fiber terminal.
• Complete connections, reconnections, upgrades, downgrades, and service changes.
• Install and relocate outlets and interior/exterior wiring.
• Connect equipment and ensure services operate properly.
• Troubleshoot FTTH installation and service issues.
• Document installation, maintenance, and repair activities accurately.

Skills

FTTH installation

Customer service

Troubleshooting

Field work

Communication skills

Education

High school diploma

Tools

Fiber testing tools

Job description

WOW! is seeking a Field Service Technician - FTTH to install, maintain, and troubleshoot fiber services for residential and business customers. This hands-on role involves fieldwork, problem solving, and delivering fast, reliable broadband in a customer-facing capacity.

You will be responsible for installations, testing, and ensuring service quality while adhering to safety standards and company policies. Training and career growth opportunities are available.