FTTH Drop Service Lead - Field Operations

Conexon; Macon (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Three weeks PTO

Health, dental, and vision coverage

Life insurance

Short- and long-term disability

Retirement benefits

Job summary

Conexon is seeking a Supervisor of Drop Service Installation in Macon, GA to oversee daily field operations, lead installation technicians, and ensure high‑quality fiber service installations. You will manage scheduling, training, quality control, inventory, and storm restoration processes.

Ideal candidates have fiber installation/field operations experience and strong leadership, with the ability to coordinate across crews and travel as needed to co‑op client sites.

Qualifications

• Highschool diploma required (College degree preferred).
• 3+ years’ experience in fiber optic ISP operations/construction field.
• Strong PC and Microsoft Office skills.

Responsibilities

• Hire and train personnel on service, drop and installation processes, and procedures.
• Provide leadership to drop technicians.
• Ensure field personnel have needed tools and equipment.
• Manage inventory and vehicle maintenance.
• Develop service and install reporting/dashboards; complete EOD reporting; 811 compliance.
• Oversee storm restoration service process.
• Travel to co-op clients as needed.
• Support Conexon teams to improve customer experience and performance.

Skills

Strong communication skills

Strong leadership skills

Ability to work remotely with limited…

Education

High school diploma (College degree preferred)

Tools

Microsoft Office

PC skills

Optical test equipment (fusion splicers, OTDRs)

Job description

Conexon is seeking a Supervisor of Drop Service Installation in Macon, GA to oversee daily field operations, lead installation technicians, and ensure high‑quality fiber service installations. You will manage scheduling, training, quality control, inventory, and storm restoration processes.

Ideal candidates have fiber installation/field operations experience and strong leadership, with the ability to coordinate across crews and travel as needed to co‑op client sites.