Field Ops Lead: Fiber Drop Installations

Conexon; Thomasville (GA); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Three weeks PTO

Health, dental, vision

Life insurance

Disability insurance

Retirement benefits

Résumé du poste

Conexon is seeking a Supervisor of Drop Service Installation to oversee daily field operations and lead installation technicians. Travel throughout the assigned territory is required to ensure high-quality fiber service installations and timely completion of projects.

The role emphasizes team leadership, scheduling, training, inventory management, and coordinating service restoration efforts to support Conexon’s mission of expanding rural FTTH networks.

Qualifications

• Highschool diploma required (College degree preferred).
• >3 years’ experience in fiber optic ISP operations/construction field.
• Strong PC and Microsoft Office skills.
• Ability to use optical test equipment including fusion splicers and OTDRs.
• Safely operate a company vehicle.
• Strong communication skills.
• Initiative to work remotely with limited supervision.
• Strong leadership skills.

Responsabilités

• Hire and train personnel on service, drop and installation processes, and procedures.
• Provide leadership to drop technicians.
• Ensure all field personnel are outfitted with necessary tools and equipment.
• Ensure proper processes are in place for maintaining all tools and equipment.
• Ensure proper inventory management practices are in place for drop and CPE installation materials.
• Oversee drivers of company fleet and provide leadership of proper vehicle usage and maintenance.
• Manage drop service technician scheduling.
• Develop and maintain service and install reporting/dashboards as needed.
• Complete EOD reporting requirements
• 811 compliance
• Quality control of both in-house and contract drop installation
• Invoice approval
• Manage storm restoration service process
• Develop and maintain process for damage notifications
• Manage service trouble tickets and drop restoration process.
• Assist OSP Construction department with troubleshooting as needed.
• Assist with management of Connect Complete projects
• Build/maintain positive business relationships with our co-op clients.
• Travel to co-op clients as needed.
• Ensure drop service technicians assist Conexon Service and Installation Managers to maintain positive customer experience
• Work with Connect Sales/Marketing team & Co-op clients to determine causes of low performance & provide feedback on how to increase sales & penetration rates
• Assist with escalated customer complaints/issues as required
• Support RDOF regulatory field verification
• Additional duties as assigned

Connaissances

Fiber optic ops

Leadership

Scheduling

Training

Quality control

Inventory mgmt

MS Office

Vehicle operation

Formation

High school diploma

College degree preferred

Outils

Fusion splicers

OTDRs

Microsoft Office

Description du poste

Conexon is seeking a Supervisor of Drop Service Installation to oversee daily field operations and lead installation technicians. Travel throughout the assigned territory is required to ensure high-quality fiber service installations and timely completion of projects.

The role emphasizes team leadership, scheduling, training, inventory management, and coordinating service restoration efforts to support Conexon’s mission of expanding rural FTTH networks.