Fiber Drop Install Supervisor | Field Ops Leader

Conexon; Reynolds (GA); In loco; USD 75.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Three weeks of paid time off

Comprehensive benefits package (health

Life insurance

Descrizione del lavoro

Conexon seeks a Supervisor of Drop Service Installation to oversee daily field operations in Macon, Reynolds GA, lead installation technicians, and ensure high-quality fiber service installations. You will manage scheduling, training, quality control, and inventory, coordinating service restoration efforts.

The ideal candidate has 3+ years in fiber optic ISP operations, strong leadership, and proven ability to work with co-op clients, with travel across the territory.

Competenze

• Highschool diploma required (College degree preferred).
• 3+ years’ experience in fiber optic ISP operations/construction field.
• Strong PC and Microsoft Office skills.
• Ability to use optical test equipment including fusion splicers and OTDRs.
• Safely operate a company vehicle.
• Strong communication skills.
• Initiative to work remotely with limited supervision.
• Strong leadership skills.

Mansioni

• Hire and train personnel on service, drop and installation processes, and procedures.
• Provide leadership to drop technicians.
• Ensure field personnel are outfitted with necessary tools and equipment.
• Ensure proper inventory management practices for drop and CPE installation materials.
• Oversee drivers of company fleet and vehicle maintenance.
• Manage drop service technician scheduling.
• Develop and maintain service and install reporting/dashboards as needed.
• Oversee storm restoration service process.
• Manage service trouble tickets and drop restoration process.
• Assist OSP Construction department with troubleshooting as needed.
• Travel to co-op clients as needed.
• Build/maintain positive business relationships with co-op clients.
• Assist with escalated customer complaints/issues as required.

Conoscenze

Leadership

Scheduling

Communication

Problem-solving

Microsoft Office

Remote work

Team leadership

Formazione

High school diploma

College degree preferred

Strumenti

Fusion splicer

OTDR

Descrizione del lavoro

Conexon seeks a Supervisor of Drop Service Installation to oversee daily field operations in Macon, Reynolds GA, lead installation technicians, and ensure high-quality fiber service installations. You will manage scheduling, training, quality control, and inventory, coordinating service restoration efforts.

The ideal candidate has 3+ years in fiber optic ISP operations, strong leadership, and proven ability to work with co-op clients, with travel across the territory.