Fiber Drop & Install Field Supervisor

Conexon; Eastman (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Three weeks paid time off

Comprehensive benefits (health, dental

Vision coverage

Life insurance

Disability insurance

Retirement benefits

Job summary

Conexon is seeking a Supervisor of Drop Service Installation to lead daily field operations, manage technicians, and ensure high-quality fiber installations across our co-op network. This role requires strong leadership and the ability to travel within the assigned territory.

Applicants should have 3+ years in fiber ISP operations, excellent communication skills, and proficiency with PC/Microsoft Office. This position offers comprehensive benefits and opportunities for growth within Conexon.

Qualifications

• Highschool diploma required (College degree preferred).
• > 3 years’ experience in fiber optic ISP operations/construction field.
• Strong PC and Microsoft Office skills.
• Ability to use optical test equipment including fusion splicers and OTDRs.

Responsibilities

• Hire and train personnel on service, drop and installation processes, and procedures.
• Provide leadership to drop technicians.
• Ensure all field personnel are outfitted with necessary tools and equipment.
• Ensure proper processes are in place for maintaining all tools and equipment.
• Ensure proper inventory management practices are in place for drop and CPE installation materials.
• Oversee drivers of company fleet and provide leadership of proper vehicle usage and maintenance.
• Manage drop service technician scheduling.
• Develop and maintain service and install reporting/dashboards as needed.
• Complete EOD reporting requirements; 811 compliance; quality control of installations.
• Manage storm restoration service process and damage notifications; assist with troubleshooting as required.
• Assist with management of Connect Complete projects.
• Build/maintain positive business relationships with co-op clients; travel as needed.
• Work with Connect Sales/Marketing team & co-op clients to improve performance and penetration rates.
• Assist with escalated customer complaints/issues; support regulatory field verification.

Skills

Leadership

Communication

Microsoft Office

Fiber installation

OTDRs

Education

High School Diploma

College degree preferred

Tools

Fusion splicers

Optical test equipment

Fleet management

Reporting dashboards

Job description

Conexon is seeking a Supervisor of Drop Service Installation to lead daily field operations, manage technicians, and ensure high-quality fiber installations across our co-op network. This role requires strong leadership and the ability to travel within the assigned territory.

Applicants should have 3+ years in fiber ISP operations, excellent communication skills, and proficiency with PC/Microsoft Office. This position offers comprehensive benefits and opportunities for growth within Conexon.