Field Operations Lead - Fiber Drop Installations

Conexon; Georgia; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Three weeks paid time off

Health, dental, and vision coverage

Life insurance

Disability insurance

Retirement benefits

Job summary

Conexon is seeking a Supervisor of Drop Service Installation to oversee daily field operations, lead installation technicians, and ensure high-quality fiber service installations across the assigned Georgia territory.

You will manage technician scheduling, training, inventory, and reporting, travel to co-op locations as needed, and partner with Connect Sales/Marketing to improve performance and customer experience.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 3+ years in fiber optic ISP operations/construction field.
• Proficient PC skills and Microsoft Office; strong communication.
• Able to operate optical test equipment (fusion splicers, OTDRs) and company vehicle.

Responsibilities

• Hire/train personnel on service, drop, installation processes.
• Lead drop technicians and ensure tools/equipment readiness.
• Oversee vehicle use and maintenance; manage scheduling.
• Develop/maintain service and install reporting dashboards.
• Manage storm restoration and damage notification processes.
• Assist Connect projects and build relationships with co-ops.
• Travel to co-op clients as needed and support customer experience.

Skills

Strong leadership

Strong communication

PC & Microsoft Office

Optical test equipment use

Remote work with supervision

Education

High school diploma (college degree preferred)

Tools

Fusion splicers

OTDRs

Job description

Conexon is seeking a Supervisor of Drop Service Installation to oversee daily field operations, lead installation technicians, and ensure high-quality fiber service installations across the assigned Georgia territory.

You will manage technician scheduling, training, inventory, and reporting, travel to co-op locations as needed, and partner with Connect Sales/Marketing to improve performance and customer experience.