FT Shandon - Patient Services Representative

Novant Health Urgent Care (Formerly Doctors Care); Columbia (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Incentive Pay Program

Continuing Education Reimbursement

Health, dental, vision insurance

403(b) with 100% vested match

Generous PTO

Flexible Spending Account

Short and Long-term Disability

Life Insurance options

Job summary

Novant Health Urgent Care, located in Columbia, SC, is hiring a Patient Services Representative. In this full-time position, you will greet patients, maintain front office operations, and ensure patient information accuracy.

The ideal candidate should have a High School diploma, customer service experience, and great communication skills. We offer competitive wages, generous PTO, health benefits, and opportunities for continued education.

Qualifications

• High school diploma or equivalency required.
• Customer service experience preferred.
• Knowledge of medical terminology is a plus.
• Strong computer skills needed.
• Willingness to work 12-hour shifts and weekends required.

Responsibilities

• Greet patients and manage the sign-in process.
• Verify patient insurance eligibility and collect co-payments.
• Answer incoming calls and schedule appointments.
• Maintain cleanliness in the waiting area.
• Assist in training new employees.

Skills

Customer service experience

Medical terminology knowledge

Computer skills

Effective verbal and written communication skills

Education

High School diploma or equivalency

Job description

Title: Patient Services Representative

Location: Shandon - Novant Health Urgent Care

Status: Full-Time

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign‑in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enters charges into the system and collects co‑payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co‐payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.