Patient Services Representative, FT, Shandon

Novant Health Urgent Care (Formerly Doctors Care); Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages with annual market data review

Incentive Pay Program

Continuing Education Reimbursement

Eligible for Public Service Loan Forgiveness

Generous PTO

Health, dental, vision insurance

403(b) with 100% vested match

Short term and Long-term Disability

Whole and Term Life Insurance

Job summary

Novant Health Urgent Care, located in Columbia, SC, is seeking a full-time Patient Services Representative to provide exceptional support to patients. The role includes greeting patients, assisting with paperwork, and ensuring accuracy in patient demographics.

The ideal candidate should have a high school diploma and customer service experience, possess good communication skills, and be willing to work flexible shifts. We offer competitive wages and a comprehensive benefits package.

Qualifications

• Customer service experience is essential.
• High School diploma or equivalency is required.
• Medical terminology knowledge is preferred.

Responsibilities

• Greets patients and assists with paperwork.
• Verifies insurance eligibility and collects co-payments.
• Ensures cleanliness of the front office and waiting area.

Skills

Customer service experience

Medical terminology knowledge

Computer skills

Effective verbal and written communication skills

Education

High School diploma or equivalency

Job description

Title: Patient Services Representative

Location: Shandon Novant Health Urgent Care

Status: Full‑Time

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia‑based headquarters delivers non‑medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long‑term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists our patients with paperwork, maintains the sign‑in sheet, and oversees the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enters charges into the system, and collects co‑payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign‑in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co‑payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans the waiting room and front area.
• When needed, refers patients to the billing department for assistance after research by center.
• Performs daily balancing (proofing/posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up/down ladder, bend/lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA/HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12‑hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.