FT Shandon - Patient Services Representative

Novant Health Urgent Cares; Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages with annual market data review

Generous PTO

Health Reimbursement Account

Job summary

Novant Health Urgent Cares, located in Shandon, Columbia, SC, is seeking a full-time Patient Services Representative. This role involves recognizing patient needs, managing the sign-in process, and verifying insurance eligibility. Candidates should possess a high school diploma and effective communication skills.

The position offers generous benefits, including competitive wages, PTO, and opportunities for continuing education.

Qualifications

• Candidates must have a high school diploma or equivalent.
• Knowledge of medical terminology is necessary.
• Must be willing to work 12-hour shifts and weekends.

Responsibilities

• Recognize patient distress and act accordingly.
• Greet patients and manage the sign-in process.
• Verify patient insurance eligibility and collect co-payments.
• Schedule appointments and maintain the waiting area.
• Assist in training new employees.

Skills

Effective verbal and written communication skills

Medical terminology knowledge

Education

High School diploma or equivalency

Job description

Location: Shandon

Columbia, SC

Job Id: 8830

# of Openings: 1

Location: Shandon - Novant Health Urgent Care

Status: Full-Time

Benefits

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Great working environment

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign-in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments, and corrects information in patient demographics and with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and upfront area.
• When needed, refers patients to the billing department for assistance after research by center.
• Performs daily balancing (proofing/posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up/down ladder, bend/lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA / HIPAA.
• Completes PSR career development program within the first year of employment.
• Other duties as assigned.

Qualifications

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work 12-hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.