Patient Services Representative, FT, Shandon

Novant Health Urgent Cares; Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages with annual market data review

Incentive Pay Program

Continuing Education Reimbursement

Eligible for Public Service Loan Forgiveness

UpToDate Subscription

Generous PTO

403(b) with 100% vested match

Health Reimbursement Account

Flexible Spending Account

Short-term and Long-term Disability

Life Insurance options

Great working environment

Job summary

Novant Health Urgent Care is hiring a Patient Service Representative in Shandon, Columbia, SC. This full-time position includes greeting patients, managing paperwork, and ensuring an orderly office. Candidates should possess a High School diploma and medical terminology knowledge, with effective communication skills essential for this role.

The role involves various responsibilities such as verifying insurance, scheduling appointments, and assisting training of new staff. Benefits include competitive wages, a PTO plan, and educational reimbursements.

Qualifications

• High School diploma or equivalency.
• Medical terminology knowledge.
• Willing to work 12-hour shifts and weekends.
• Willing to work at other centers as needed.

Responsibilities

• Greets patients and ensures the sign-in process is completed.
• Verifies patient insurance eligibility.
• Answers incoming calls and schedules appointments.
• Cleans waiting room and office areas.
• Assists in training new employees.
• Completes the PSR career development program.

Skills

Effective verbal and written communication skills

Knowledge of medical terminology

Education

High School diploma or equivalency

Job description

Location: Shandon, Columbia, SC

Job Id:8832

# of Openings:1

Status:Full-Time

Position Overview

Novant Health Urgent Care is seeking a Patient Service Representative (PSR) in Shandon, Columbia, SC. The PSR greets patients, assists with paperwork, maintains the sign‑in sheet, ensures accurate demographics, enters charges, collects co‑payments, and keeps the front office orderly.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures the sign‑in process is completed; informs patients of the approximate wait time and explains possible delays.
• Verifies patient insurance eligibility via telephone, fax, or Internet; collects co‑payments and corrects demographic information with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans the waiting room and up‑front area.
• When needed, refers patients to the billing department for assistance after research by the center.
• Performs daily balancing (proofing / posting); takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts; must be able to go up/down ladder, bend/lift overhead up to 20 lbs.
• Assists in training new employees; maintains compliance with training in Code of Conduct, time‑keeping, Sexual Harassment, Workplace Violence, OSHA / HIPAA.
• Completes the PSR career development program within the first year of employment.
• Other duties as assigned.

Qualifications

A good candidate will bring with them:

• High School diploma or equivalency.
• Medical terminology knowledge.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.

Benefits

• Competitive wages with annual market data review.
• Incentive Pay Program.
• Continuing Education Reimbursement.
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program.
• UpToDate Subscription.
• Generous PTO.
• 403(b) with 100% vested match.
• Health Reimbursement Account.
• Flexible Spending Account.
• Short term and Long-term Disability.
• Whole and Term Life Insurance.
• Great working environment.