FT CUSTOMER CARE SPECIALIST - WORK FROM HOME

Cox Enterprises, Inc.; El Paso (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Cox Enterprises, Inc. is hiring a Customer Care Specialist for remote work across the U.S. You will handle customer requests, provide Tier 1 support, and document interactions to ensure customer satisfaction. This role offers a competitive salary of up to $26.59 per hour along with healthcare benefits and PTO.

Benefits

Healthcare benefits

Paid Time Off (PTO)

Qualifications

• Experience in customer service roles preferred.
• Ability to troubleshoot and resolve common issues.
• Strong communication skills essential.

Responsibilities

• Receive and respond to customer requests via phone and tickets.
• Provide Tier 1 support and troubleshoot recurring issues.
• Document customer inquiries and follow up for resolution.

Skills

Active Listening

Customer Service

Problem Solving

Job description

Customer Service / Remote] - Anywhere in U.S. / Up to $26.59 per hour / Healthcare benefits / PTO - As a Customer Care Specialist at Cox Enterprises, Inc., you will : Receive and respond to customer requests via the inbound call queue and support ticketing systems; Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern; Provide Tier 1 support, troubleshooting and resolving standard and recurring issues; Document customer inquiries, status, and resolution; Work across teams when needed and follow up with customers to resolve issues satisfactorily...Hiring Immediately >

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Customer Care Specialist • El Paso, TX, United States