FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

Brightree; Palmdale (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their remote team. In this role, you will provide exceptional support to customers using the Brightree software, ensuring their inquiries are handled with professionalism and efficiency. Your responsibilities will include troubleshooting issues, documenting support requests, and staying updated on product changes. This is a fantastic opportunity to work in a dynamic environment where your contributions make a real difference in customer satisfaction. If you are passionate about helping others and possess strong problem-solving skills, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Time Off (PTO)

Qualifications

• Experience in customer service with a focus on technical support.
• Ability to communicate effectively with customers.

Responsibilities

• Answer customer inquiries regarding the Brightree software effectively.
• Diagnose and resolve customer issues via phone or electronic communication.

Skills

Customer Service

Problem Solving

Communication

Technical Support

Tools

Brightree Software

Job description

Customer Service / Remote - Anywhere in U.S.

Compensation: Up to $27 per hour

Benefits: Medical, dental & vision insurance, 401k match, PTO

Job Responsibilities:

1. Answer questions regarding the Brightree software application and its extended services in a friendly, effective, and efficient manner.
2. Diagnose and resolve basic and complex customer questions or problems over the telephone or through electronic communication.
3. Track and document inbound support requests and ensure proper notation of customer problems and issues.
4. Stay abreast of current technology in products, design changes, and new offerings.

Hiring Immediately