FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

Anagram; Lancaster (CA); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Representative to join their remote team. In this role, you'll provide exceptional support to customers across the U.S., guiding them through features and functionalities while ensuring their needs are met. With an industry-leading salary and benefits, including medical, dental, vision, and a provided MacBook, this opportunity is perfect for those passionate about customer service. If you're ready to make a difference and work in a collaborative environment, this position is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

MacBook Provided

Qualifications

• Experience in customer support roles, preferably in remote settings.
• Strong communication skills and ability to handle customer inquiries.

Responsibilities

• Provide timely and empathetic support to customers via chat and email.
• Collaborate with teams to ensure a smooth customer experience.

Skills

Customer Support

Empathy

Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree

Job description

Customer Service / Remote - Anywhere in U.S.

Industry-leading salary / Medical, dental & vision / 401k / MacBook provided

As a Customer Support Representative at Anagram, your responsibilities include:

1. Providing timely, accurate, and empathetic support to customers via chat and email;
2. Understanding and identifying customer needs, guiding them through specific features and functionalities;
3. Maintaining and updating internal knowledge bases and customer records;
4. Collaborating cross-functionally with other teams to ensure a smooth customer experience;
5. Sharing updates about new features, improvements, or processes with customers.

Hiring Immediately