FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

PhoneBurner; Opa-Locka (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at an innovative company offering remote customer service roles across the U.S. This position allows you to engage with customers through various channels, providing exceptional support and solutions. You will have the opportunity to anticipate customer needs, resolve issues, and contribute valuable insights to the management team. If you're passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Strong customer service skills with the ability to assist customers effectively.
• Excellent communication skills to convey information clearly.

Responsibilities

• Answer inbound calls, emails, and chats to assist customers.
• Problem-solve technical issues and escalate as necessary.
• Develop a deep understanding of customer needs.

Skills

Customer Service

Problem Solving

Communication

Job description

Customer Service / Remote - Anywhere in U.S. / Up to $20 per hour

Job Responsibilities:

1. Answer inbound calls, emails, and chats, and take required actions to assist customers.
2. Anticipate customers' potential needs and determine appropriate responses.
3. Provide comprehensive and accurate responses by consulting available resource materials and information.
4. Keep reference materials up-to-date.
5. Problem-solve technical issues and escalate issues as appropriate.
6. Develop a deep understanding of customer needs and communicate these to the management team.

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