FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

PhoneBurner; Columbus (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking customer service representatives to join their remote team. This role involves assisting customers through various channels, including calls, emails, and chats. You will anticipate customer needs and provide accurate information while developing a deep understanding of their requirements. If you are passionate about helping others and enjoy solving problems, this opportunity offers a flexible work environment with competitive pay.

Responsibilities

• Answer inbound calls, emails, and chats to assist customers.
• Anticipate customer needs and provide appropriate responses.
• Problem solve technical issues and escalate when necessary.

Job description

Customer Service / Remote - Anywhere in U.S. / Up to $20 per hour

Job Responsibilities:

1. Answer inbound calls, emails, and chats, and take required actions to assist customers.
2. Anticipate potential customer needs and determine appropriate responses.
3. Provide comprehensive and accurate responses by consulting available resource materials and information.
4. Keep reference materials up-to-date.
5. Problem solve technical issues and escalate issues as appropriate.
6. Develop a deep understanding of customer needs and communicate these to the management team.

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