FT CUSTOMER SERVICE SPECIALIST I - WORK FROM HOME

Genea; Riverview (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Service Specialist to join their remote team. This role involves responding to customer inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills and a customer-focused attitude, contributing to a seamless service experience. With competitive hourly pay and benefits, this position offers an excellent opportunity for those passionate about customer support. Join a dynamic team where your contributions will make a significant impact on customer satisfaction and loyalty.

Benefits

Medical benefits

401k match

PTO

Qualifications

• Strong communication skills to respond to customer inquiries.
• Ability to troubleshoot and resolve issues efficiently.

Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Documenting customer interactions in the company database.
• Collaborating with team members to enhance customer experience.

Skills

Customer Service

Communication Skills

Problem-Solving

Empathy

Job description

Customer Support / Remote - Anywhere in U.S. / Up to $24.04 per hour / Medical benefits / 401k match / PTO

As a Customer Service Specialist at Genea, your responsibilities include:

1. Responding to customer inquiries and requests via phone (if applicable), email, ticketing system, and chat in a timely and professional manner.
2. Providing accurate and helpful information regarding product and service inquiries.
3. Troubleshooting and resolving customer issues and complaints with empathy and efficiency.
4. Documenting all customer interactions and updates in the company database.
5. Collaborating with other team members and departments to ensure a seamless customer experience.
6. Maintaining a positive and customer-focused attitude in all interactions.

Hiring Immediately