FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

PhoneBurner; Maumelle (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Support Representative to assist customers through calls, emails, and chats. This remote position offers up to $20 per hour. The role involves problem-solving and understanding customer needs to enhance service quality.

Responsibilities

• Answer inbound calls, emails, and chats to assist customers.
• Anticipate customers' needs and determine appropriate responses.
• Problem-solve technical issues and escalate as needed.

Job description

Customer Service / Remote - Anywhere in U.S. / Up to $20 per hour

As a Customer Support Representative, you will:

1. Answer inbound calls, emails, and chats, and take required actions to assist customers;
2. Anticipate customers' potential needs and determine appropriate responses;
3. Provide comprehensive and accurate responses by consulting available resource materials and information;
4. Keep required reference materials up-to-date;
5. Problem-solve technical issues and escalate issues as appropriate;
6. Develop a deep understanding of customer needs and communicate these to the management team.