FT CUSTOMER SUPPORT REPRESENTATIVE (WORK FROM HOME)

CrossFit; Tempe (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Service Representative to join its fully remote team. This role involves providing exceptional concierge-style service to the CrossFit community, ensuring customer inquiries and feedback are addressed promptly. You will play a vital role in connecting the CrossFit Games with participants and the public, supporting both virtual and in-person events. If you have a passion for customer service and want to be part of a dynamic and engaging environment, this opportunity is perfect for you.

Benefits

Full benefits

Flexible working hours

Remote work opportunities

Qualifications

• Experience in customer service roles, particularly in a remote setting.
• Strong communication and problem-solving skills.

Responsibilities

• Provide concierge-style service to the CrossFit community.
• Resolve customer inquiries and complaints efficiently.
• Support virtual and in-person CrossFit Games competitions.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

Customer Service / Fully Remote

Location: Anywhere in U.S.

Compensation: Up to $27 per hour + bonus / Full benefits

Responsibilities:

1. Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails.
2. Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently.
3. Serve as the conduit from the CrossFit Games to the public and participants (athletes) who have questions or need information.
4. Provide backend support for all virtual and in-person CrossFit Games competitions.
5. Update macros and write FAQ articles.

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