Specialty Testing Customer Service Support Rep-Work from home

Lensa; Burlington (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Support Representative for a fast-paced, remote role. This position involves assisting patients and clients with their health insurance inquiries, navigating complex information, and providing exceptional service. Ideal candidates will have strong communication skills, a background in healthcare, and the ability to manage high call volumes. Join a supportive team where your contributions will make a real difference in patient care and experience a rewarding career in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Qualifications

• 1-3 years of applicable experience in customer service.
• Knowledge of medical billing and insurance processes preferred.

Responsibilities

• Assist patients with insurance coverage and billing inquiries.
• Process credit card payments and maintain billing records.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Education

High School Diploma

Associate Degree

Tools

MS Windows

MS Office

Database Systems

Job description

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Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Duties and Responsibilities:

Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers

Ability to research and communicate complex information in a clear/concise manner

Ability to navigate and work in multiple systems/websites simultaneously.

Provide assistance to prospective clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)

Receive and process credit card payments over the phone, adhering to PCI compliance protocols

Initiate payment plans for patients for outstanding balances

Document telephone conversations clearly and accurately in the respective systems

Update and maintain records in the billing system, including the review of accounts, payment collections and case notes

Maintain patient confidentiality and adhere to HIPAA guidelines/regulations

Assist with other duties as assigned

License/Certification/Education:

Recommended:

High school diploma required

Associate degree or higher is a plus

1-3 years of applicable experience

Healthcare experience needed

Knowledge of professional medical billing and collection practices preferred

Ability to interpret and apply understanding of insurance explanation of benefits (EOB)

Working knowledge of prior authorization, a plus

Experience with Laboratory Billing and Laboratory Information System (LIS) desired

XIFIN experience preferred

Medicare/Medicaid billing experience preferred

Knowledge of CPT and ICD10 codes highly preferred

Previous customer service experience handling high call volume preferred

Excellent verbal and written communication skills

Able to follow established program protocols and procedures

Computer proficiency - MS Windows, MS Office, and database experience

Must be organized and detail-oriented

Ability to review large amounts of data for accuracy

Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes, a plus

Bilingual in English and Spanish highly desirable

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements:

Internet speed of at least 50 megabytes per secondNo satellite internet

Ability to connect equipment to router/modem with Ethernet cord

Equipment cannot be connected through Wi-Fi

Ability to work the following schedule: Monday-Friday

7:30am - 4:00pm PST / 8:30am-5:00pm MTN/ 9:30-6:00pm CST/ 10:30am – 7:00pm EST

Pay Range: $15.50-$19.00 or State/Local minimum wage, if higher.

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Application window closes: 5/9/2025

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. ([e-mail]) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .

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