FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

Anagram; Troy (MI); Remote; USD 40,000 - 60,000; Full time

Job summary

An innovative company is seeking a Customer Support Representative to join their remote team. In this role, you'll provide exceptional support to customers across the U.S., ensuring their needs are met with empathy and accuracy. You'll be responsible for guiding customers through various features, maintaining internal knowledge bases, and collaborating with cross-functional teams to enhance the customer experience. This is an exciting opportunity to be part of a dynamic team that values customer satisfaction and continuous improvement, all while working from the comfort of your home.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k plan

MacBook provided

Qualifications

• Strong customer service skills with a focus on empathy and communication.
• Ability to guide customers through features and functionalities.

Responsibilities

• Provide timely and accurate support to customers via chat and email.
• Collaborate with teams to ensure a smooth customer experience.

Skills

Customer Support

Empathy

Communication

Education

High School Diploma

Bachelor's Degree

Job description

Customer Service / Remote - Anywhere in U.S.
Industry-leading salary / Medical, dental & vision / 401k / MacBook provided

As a Customer Support Representative at Anagram, your responsibilities include:

1. Providing timely, accurate, and empathetic support to customers via chat and email;
2. Understanding and identifying customer needs, guiding them through specific features and functionalities;
3. Maintaining and updating internal knowledge bases and customer records;
4. Collaborating cross-functionally with other teams to ensure a smooth customer experience;
5. Sharing updates about new features, improvements, or processes with customers.

We are hiring immediately.