FT Customer Service Rep

Planet Fitness; Philadelphia (Philadelphia County); On-site; USD 15,000 - 21,000; Full time

Job summary

Planet Fitness in Philadelphia is hiring a Customer Service Representative. The position starts at $13 per hour with scheduled increases at 180 days, 1 year and every 6 months thereafter, based on anniversary dates.

Responsibilities include answering phones, greeting members, signing up new members, logging amenities, and promoting fitness classes, all while maintaining a clean, safe club environment. Benefits include PTO, health options, and retirement contributions.

Qualifications

• Customer service experience preferred.
• High school diploma or GED is preferred.
• Willingness to learn and assist members.

Responsibilities

• Provide superior customer service to members and guests.
• Answer phones, greet members, sign up new members, and log amenities.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes and maintain a clean club environment.

Skills

Customer service

Communication

Basic computer proficiency

Education

High school diploma/GED

Tools

Point of Sale (POS) system

Job description

Job DetailsJob Location: L061 Red Lion - PHILADELPHIA, PA 19116Full - Time: Starting at $13 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don't just work in fitness- we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

QualificationsJob Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency
• Required Shifts: Open availability.

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift